House of CB Reviews

House of CB has the best customer service I have ever had the pleasure of dealing with. They were consistently responsive and helpful when I had questions about returns and exchanges and then even were able to change the address of my exchanged product. Super responsive, helpful and friendly! I highly recommend House of CB.

They do not return on mails and are not refunding. Such a disgusting company. Please do not buy.

Order number 4170879 and order 4157164.
and helpine #760284............3131
WORST clothing ever!! I doesn't say on the website it's from China. All the sizes are sizes and how misleading I just received my dress and it's nothing like the dress online and poorly made and cheap material. I wanted to return it I tried to contact the compaany by email no reponse back from Houseofcb i went on their official site and i got this help which is the company customer service was great in getting my express shipping on this poor quality dress DO NOT BUY FROM THIS COMPANY Will never order from them again.

AVOID AVOID AVOID !!!!!!
If i could put 0 stars i would so 1 will have to do !
By far the worst experience I have ever had with a retailer. I brought a dress from them online however I wore it once and it was faulty.
I had sent it back within the 14 days return period and they refused to give me a refund! they only offered me a repair. they dragged it on for over a month refusing to refund me considering I was well within my statutory rights to get a refund. their professionalism and communication was extremely poor and the quality of their garments is appalling considering the price!
If like me you were refused a refund for an item please do contact your bank for a reverse charge.

My experience with HouseofCB has been like no other online store experience ever!!! Not only do you get high quality clothing, top fashion styles with beautiful packaging at such an affordable price but you also get customer services that comes from the fashion gods above!! I have this bad habit of ordering stuff in the middle of the night while being half asleep and forgetting what I order the next day. I lost track of my orders and what I had purchased last month. Thinking that I had received my complete orders I got a couple of friendly emails from HouseofCB stating that I had not received some of products and they apologize for the delay on some items. I was astonished right away on how organized the business is and how much they pay attention to each order. Wow HouseofCB you truly make me feel like I’m worth a million bucks not only by wearing beautiful clothing but by having beyond the five star experience. Thank you!!✨????

Shopping on website was fairly straightforward. The first thing I noticed is that there is hardly any variety between the styles of clothing. A lot of it is in bold colors, mostly black, white, or strong colors like red and magenta. There is also no price filter so you'll be seeing items anywhere from $50 to $250 on the same page. Also, the website stopped working at one point, I couldn't open new tabs for clothes or even click on them, so I am assuming it crashed for a while.
Looking at the clothes, they look pretty, but there is barely any variety in terms of style. A lot of these are meant to look good on hourglass figures, which I have, but not everyone wants to show more skin. The other problem with the hourglass figure "aesthetic" is that it simply excludes a lot of other body types. I found only one dress I was interested in, and unfortunately it didn't fit me. It was also not the same color as portrayed in the photos on the website.
The quality of the dress itself was pretty, but like some other reviews have pointed, it doesn't have a WOW factor that would separate it from a store like Zara.
On the whole, I think House of CB has potential, but because of its lack of inclusivity in many aspects, most shoppers will have a hard time shopping here. They also do not offer refunds for sale items, but offer store credit instead, which I find to be a little absurd considering that most of their sale items still cost $150-250 on sale, and one simply can't know ahead of time whether the clothes will fit or not. And if most of the clothes aren't to your liking, you're not likely to find another item you'd rather buy with that credit.

I am a 40 year old female and after birthing 3 kids, I tended to not feel as confident as I used to. I have previously bought a pair of the Paris heels and a Brianne dress from House of CB and that was 2 years and a year ago respectively. I needed a dress for my 15 years wedding vow renewal and I had my eye on the Talya toffee corset midi dress. I placed my order and shipping to Canada was in 5 business days and was super fast! I
have always been an XS and I was not sure if I would still fit an XS, and I have small perky boobs???? and so I was very self conscious about how I would look in that dress but I desperately wanted to celebrate my vow renewal in it and so I resorted in chatting with the customer care of House of CB on both Facebook and direct messaging on Insta and let me tell you, each time I asked questions they always responded and not just that it's how they did respond. They had no idea about how much worry and anxiety I was feeling at each point but they always made me feel alot better about myself. They asked me questions about my size and measurements and they gave me useful advice about finding someone to help zip me into the dress as it has a built in corset( and that was something new to me as I had never owned or worn a corset in my life before now). I was finally able to get my husband to help out with getting into the dress(even though I didn't want him seeing my dress until our ceremony in Mar) but due to the present world pandemic I couldn't ask any of my girlfriends to come over. The dress fit me beautifully and I cannot wait to get dolled up for my anniversary. I plan on buying more items from them moving forward and I will definitely recommend to my work colleagues and family. ????????????

I love shopping on House of CB - they have a great range of very unique yet extremely fashionable pieces to choose from. I usually shop here for night out dresses or fancier dresses for an event.
The quality of the products is amazing - however it is important to note that the prices do reflect this.
The sizing has always been accurate for me - perhaps could do with some smaller sizes included.
Super easy to navigate the website - you can find exactly what you need in a few clicks.
Shipping takes around 4 days in my experience and they offer refunds for returned purchases.
Overall, super happy with the experience!

So, I ordered a dress for my reunion special on a show called “Ready to Love” on the Oprah Winfrey Network. My dress was a size too big and I was FREAKING out (to say the least) because we were filming the reunion like a week from the time I tried on my dress.
I reached out to their customer service, and they responded quickly with detailed instructions to assist me in trying to get a smaller size before my reunion.
I followed their instructions and received my dress within a day of filming! Whew, to say I am appreciate is an understatement!
Thank you so much for helping little ole me! It meant everything and one less thing I had to stress out about (because I also had a hair dilemma as well, hehe)!
If I could give 6 starts I would. You have a lifetime customer in me. Thank you, thank you, thank you!
P.S. The new dress fit perfectly!
Sincerely,
Alex Johnson

The customer service is awful. The Celine cardigan I bought started falling apart after two months and I was subsequently palmed off by customer service who refused to compensate the faulty item in any way. The best I was offered was for the garment to be ‘looked at’ if I paid p&p to send it back to their warehouses with no guarantee any refund or exchange would be received. Somehow this company has enough funds to pay influencers extortionate fees in order to promote the brand yet have a history of bad customer service and tend to refuse refunds and returns to paying customers. Truly shocking.

Bought 2 dresses. One a month ago. Arrived two days later. The second on black Friday which arrived a week later. As expexted. Great packaging. They do put extra into that. Just a small detail to make a product look more special. The dresses are not exactly of the cheapest but the materials are great and they look amazing. Cannot wait to wear them!

I recently purchased a dress in the wrong size. I exchanged it for the right size and the return exchange was so easy and the customer service was amazing. My emails were being replied to quickly and staff are very nice.
Also the dresses are good quality and very flattering